Refund policy

Return & Refund Policy

At PinsWood, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return:

The return request must be submitted within 14 days of receiving the order.
The product must be unused, undamaged, and in its original condition.
The product should be returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase or order details may be required.
Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

2. Non-Returnable Items

The following items may not be eligible for return:

Products that have been used or damaged after delivery.
Products returned without their original packaging or accessories, where applicable.
Customized or personalized products.
Items specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return, please contact us within 14 days of receiving your order at:

Email: pinswoodco@gmail.com

Please provide:

Order number
Product name
Reason for return
Clear photos or videos of the product, if it is damaged or defective

Our team will review your request and, if approved, provide you with the return instructions.

4. Return Shipping

If the return is due to a damaged, defective, or incorrect product, PinsWood may cover the return shipping cost.

For returns due to a change of mind or other reasons not caused by an error on our part, the return shipping cost may be the responsibility of the customer.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos or videos of the item.

After reviewing the issue, we may provide an appropriate solution, which may include a replacement or refund.

7. Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability and the conditions of this Return & Refund Policy.

8. Late Return Requests

Return requests submitted after the 14-day return period may not be accepted.

9. Contact Us

For any questions regarding returns or refunds, or to request a return, please contact us: